Email sync delays

Incident Report for Affinity

Resolved

This incident has been resolved.
Posted Nov 01, 2025 - 05:40 PDT

Update

We have seen significant improvements in processing the backlog and stabilizing the system.
We are continuing to process the remaining backlog and are implementing additional mitigations to expedite complete resolution and return to a healthy state.
Some users may still experience delays of up to 2 hours as we work through the remaining queue.
Posted Oct 31, 2025 - 16:44 PDT

Update

We are actively processing the existing backlog and implementing additional mitigations to expedite resolution
Posted Oct 31, 2025 - 08:32 PDT

Update

We are continuing to process the backlog. Affected users may still experience delays of 6 hours.
Posted Oct 30, 2025 - 17:45 PDT

Identified

We are currently experiencing email syncing delay. Affected users may experience delays of up to 24 hours. Our engineering team is actively investigating the issue and working towards processing the backlog. We will provide an update as soon as the issue has been resolved.
Posted Oct 30, 2025 - 06:33 PDT
This incident affected: Processing Pipelines (Emails Processing).